Perfect Fit Guarantee – Home Blinds Australia

Up to 5 blinds covered per household

14 days to tell us

$0 — replacement and delivery both ways

Photograph the blind with a tape measure

Send it to us

We make it again

Claim Process

To take advantage of your Perfect Fit Guarantee, please tell us within 14 days of receiving your order. This allows us to process your claim efficiently. You will need to provide clear photographs that include the mismeasured blind, curtain or shutter alongside a measuring tape, showcasing the dimensions. This step ensures we comprehend the nature of the mistake and verify that the blind size is indeed incorrect.

Scope of Coverage: The Perfect Fit Guarantee covers made-to-measure blinds, curtains and shutters ordered online, and applies to measuring errors only. Replacement blinds, curtains or shutters must match the original style, fabric and colour. We encourage you to make full use of our complimentary sample service prior to placing your order, allowing you to feel confident in your selections.

Promotional Integrity

We are always committed to offering value to our customers. Consequently, we will honour any promotional offers that were available at the time of your initial order with the Perfect Fit Guarantee. However, please note that if you decide to claim a replacement, any promotional offers currently in place cannot be applied.

Limitations on Claims

The Perfect Fit Guarantee covers up to five blinds per household, and each blind being replaced can be claimed only once. Should you need subsequent replacements, please ensure accuracy in your measurements. Make use of our measuring guides and consult with our customer service experts who are always willing to lend their knowledge.

Size Replacement Policy

If the replacement blind is smaller than the original, a refund will not be issued. This encourages accurate re-measurements going forward and helps maintain the integrity of our guarantee. If the replacement blind is larger, you will be responsible for covering the price difference. This policy is in place to ensure a fair resolution whilst promoting care in measuring.

Shipping Costs

We understand the added stress that shipping costs can bring, so whenever you need a replacement, we will not charge you anything for delivery. Your satisfaction is our priority, and we want to make this process as simple as possible.

Return of Mismeasured Blinds

In certain situations, we may require the returned mismeasured blinds before processing your claim. We will handle all the arrangements necessary for this return, at no cost to you, making the process hassle-free.