Frequently Asked Questions
Fabric Samples
Are your products made in Australia or imported?
All our products are proudly made right here in Australia. This local manufacturing allows us to maintain exceptional quality standards and deliver high-quality solutions for all your blind and curtain needs. By choosing our products, you’re supporting Australian craftsmanship and local industry.
Can I order fabric samples?
Yes, we highly recommend ordering a fabric sample before making your final selection. This allows you to see the color, texture, and quality of the material in your own home.
To make it even easier, use the promo code 10FREESAMPLES at checkout to receive up to 10 free samples.
Ordering samples helps ensure you choose the perfect fabric for your blinds or shutters.
If you need assistance or have questions about the sample ordering process, our customer service team is here to help.
Products & Warranty
Do your products come with a warranty?
We’re proud to offer only the highest quality of products and are therefore able to offer a five-year warranty. For more information, refer to our Warranty Information Sheet.
Payment Methods
What forms of payment do you accept?
We accept credit cards (Mastercard, Visa, and American Express) and are happy to take credit card payments over the phone.
You can also direct deposit payment. Note that delivery time may be slightly increased when paying by direct deposit or cheque, as funds must clear before your order can be processed.
Measuring & Installation
How do I correctly measure and install my blinds?
Visit our How To Guides page for easy-to-follow videos on how to measure and install your blinds. For any questions, please reach out to our friendly team.
Orders & Delivery
How long will delivery take?
As we manufacture your blinds in Australia, delivery time is usually 10 to 15 days. When fabric is out of stock there may be delays, and in these cases you will be notified and kept updated.
How much does delivery cost?
Shipping costs are calculated based on your delivery location and the size of the product you order. The final shipping fee will be displayed in your shopping cart before you complete your purchase. This ensures you receive the most accurate shipping rate for your specific order.
For most orders, shipping is determined by both the destination and the dimensions/weight of your blinds or shutters.
Some products, such as shutters, have shipping rates calculated per square meter, while other items may use a flat rate or variable fee depending on your location and the size of your order.
You will see the exact shipping cost before checkout, allowing you to review and confirm the total amount.
If you have any questions about shipping rates for your area or a specific product, please contact our customer service team for assistance
What happens if I need to change my order after placing it and paying?
If you need to change your order, you must contact it within 24 hours of placing it. After this, we will have commenced making your blinds and will be unable to change your order. For this reason, we recommend careful measurement and consideration of fabric selection before placing your order.
Refunds & Returns
What is your refund and returns policy?
We offer a five-year warranty on all products. Please consult our warranty information sheet for more details.
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