Frequently Asked Questions
Fabric Samples
Are your products made in Australia or imported?
All our products are proudly made in Australia, allowing us to provide high-quality solutions to all your blind and curtain needs.
Can I order fabric samples?
You can check whether the fabric you’re considering will suit your home by ordering up to ten fabric samples.
Products & Warranty
Do your products come with a warranty?
We’re proud to offer only the highest quality of products and are therefore able to offer a five-year warranty. For more information, refer to our Warranty Information Sheet.
Payment Methods
What forms of payment do you accept?
We accept credit cards (Mastercard, Visa, and American Express) and are happy to take credit card payments over the phone.
You can also direct deposit payment. Note that delivery time may be slightly increased when paying by direct deposit or cheque, as funds must clear before your order can be processed.
Measuring & Installation
How do I correctly measure and install my blinds?
Visit our How To Guides page for easy-to-follow videos on how to measure and install your blinds. For any questions, please reach out to our friendly team.
Orders & Delivery
How long will delivery take?
As we manufacture your blinds in Australia, delivery time is usually 10 to 15 days. When fabric is out of stock there may be delays, and in these cases you will be notified and kept updated.
How much does delivery cost?
Delivery is free on all orders over $299.
What happens if I need to change my order after placing it and paying?
If you need to change your order, you must contact it within 24 hours of placing it. After this, we will have commenced making your blinds and will be unable to change your order. For this reason, we recommend careful measurement and consideration of fabric selection before placing your order.
Refunds & Returns
What is your refund and returns policy?
We offer a five-year warranty on all products. Please consult our warranty information sheet for more details.
Feeling Inspired?
Curtains
Shutters
Our premium plantation shutters online are built for quality and longevity. The most versatile window furnishing, long coveted for their aesthetic appeal, acoustic and temperature control properties. Suited to both modern and traditional interiors, plantation shutters can be designed to blend with natural interiors or make a bold statement.
