How to Choose a Blind and Curtain Company in Australia — What Actually Matters

Most Australians buy made-to-measure blinds and curtains once or twice a decade. The market has dozens of providers, prices vary several-fold for similar-looking products, and the differences between companies are often hard to see on purpose. This is what to actually check before you choose — what matters, what doesn't, and how to break a tie.

Sheers across an open-plan dining room at Menangle — the result is the same whoever you buy from; the experience and the safeguards around it are not.

The four kinds of company you'll meet

Australian blind and curtain companies fall into four broad groups. Each has a different cost structure, a different warranty pattern and a different ideal customer.

Six questions to ask any provider

1. What's the legal entity?

Ask for the registered Australian business. If the answer is a brand name without a Pty Ltd behind it, dig further. Reputable providers put the legal entity and ABN in the website footer or terms page. Ours is Home Blinds Australia Pty Ltd.

2. Where is the product actually made?

"Designed in Australia" and "made for [brand]" usually mean imported. "Made in Australia" is the higher-bar claim. Ask specifically: where is the curtain sewn, where is the blind assembled, where are the shutters made? Our blinds and curtains are made in Australia. Our shutters are split — one range Australian-made, one made overseas — and each shutter product page says which.

3. How long is the warranty and what does it cover?

The common honest answer is around five years. Ours is five years on every product — blinds, curtains, shutters and motors — covering materials, mechanisms and components, with return shipping covered for the first twelve months. Read any warranty for three things: what's excluded (some exclude fading, fabric movement or hardware wear, which can hollow the warranty out), who pays return freight, and what the remedy is — repair, replace or refund. Be wary of "lifetime warranty" with no definition of lifetime or scope.

4. What happens if it doesn't fit?

This is the question that separates online providers. Ask whether the fix is a full remake or a one-off recut allowance, who pays freight, how long you have, and whether it covers curtains as well as blinds. Our Perfect Fit Guarantee is an optional paid add-on you choose when you design each item: we video call you to check your numbers before we make it, and if it still doesn't fit, we remake it with delivery both ways covered (up to five items per household; tell us within 14 days).

5. What are the payment terms?

Reputable providers either take full payment at order with manufacturing starting on payment, or a clearly defined deposit with the balance on dispatch. Watch for full payment demanded with vague timing on when manufacturing starts, "special pricing" that only applies to direct deposit, and direct-deposit-only businesses with no card or PayPal option, which limits your recourse. We take major cards and PayPal at checkout; manufacturing starts when payment lands.

6. What's the real lead time?

Made to measure takes time, and anyone promising two-day custom blinds is usually cutting stock sizes. Our blinds and curtains are dispatched in 8–15 business days; plantation shutters take 4–6 weeks. How ordering online actually works walks through the whole timeline. Ask whether a quoted lead time includes order processing, manufacturing and delivery, or just one of them.

A black blockout roller in a Sydney bedroom, made in Australia on Rollease Acmeda hardware. Named components are one of the tells of a maker rather than a reseller.

Red flags

What to look for instead

A quick scorecard

Score any provider you're weighing up from 0 to 3 on each line. A company that's straight with you tends to score well across the board; the ones that score badly tend to score badly everywhere.

Where we stand on each

Home Blinds Australia Pty Ltd. Blinds and curtains made in Australia; plantation shutters made to your sizes. Five-year warranty on everything, return freight covered for the first year. Optional Perfect Fit Guarantee on every product. Free samples. Blinds and curtains dispatched in 8–15 business days. If you'd like to check any of that, the warranty and guarantee pages are public, and so are the homes our blinds are in.

Common questions